About Oliveira Audiology & Hearing Center
We are a family staffed and operated business that understands the need for reliable and quality hearing-healthcare. Here at Oliveira Audiology we are staffed with only Licensed Professionals with a combined 25 + years of experience in evaluating hearing loss and making knowledgeable recommendations for your hearing needs. A licensed and certified Audiologist is on site.
We offer excellent Customer Service to all of our patients. We take the time to evaluate your hearing care needs in a personal and professional manner. We will also report to your primary care physician or a physician of your choice on all evaluations for the appropriate follow-up.
Thank you for choosing us as your hearing healthcare facility!
Celina T. OliveiraAu.D., CCC-A, Doctor of Audiology
Born and raised in Laredo, Dr. Oliveira has returned to south Texas to practice Audiology after being away for more than 10 years. After graduating from The University of Texas at Austin, Dr. Oliveira received her Doctor of Audiology degree from Lamar University in Beaumont, TX.
She was drawn to the field because of her passion for hearing health care with the goal of improving the communication needs of her patients. Dr. Oliveira has four years of graduate supervised clinical experience with audiological diagnosis, counseling, treatment, and rehabilitation service at various clinical facilities including private practice, and Ear Nose and Throat offices in the Houston Medical Center area. After completing her 4th year externship with Houston Ear, Nose and Throat Clinic, she remained there as a Clinical Audiologist for two years. She holds certification from the American Speech, Hearing and Language Association (ASHA), is a Fellow of the American Academy of Audiology, as well as the Texas Academy of Audiology.
Raymundo CharlesAu.D., Doctor of Audiology
Born and raised in the Rio Bravo/Laredo area, Dr. Charles returned after his studies to provide excellent hearing health-care to his hometown. Following graduation at the local Texas A&M International University, Dr. Charles obtained his Doctor of Audiology degree from Lamar University in Beaumont, TX. After 4 years of graduate clinical experience in South Texas, the Houston area, East Texas and Louisiana, Dr. Charles joined the Oliveira Audiology & Hearing Center to complete his externship. Dr. Charles has now joined the team full-time to provide the best hearing health-care in South Texas, at the only independent audiology clinic in Laredo.
A missed appointment leaves an empty slot that could have been used by a patient in need of medical care. Not cancelling an appointment in a timely fashion is unfair to other patients. We therefore request that patients who are unable to keep their scheduled appointments notify us at least 24 hours in advance, so the time might be made available to someone else.
A missed appointment, or “no-show,” occurs when a patient fails to give notice that the appointment cannot be kept.
When new patients fail to keep an appointment, the referring physician will be notified. The appointment will be rescheduled once upon request, but after a second no-show, the appointment will only be rescheduled at the request of the referring physician.
Fees & Insurance
Payment for office services, including any co-payment, is due at the time of the office visit. Please remember that the responsibility for the payment of medical bills rests with you, the patient. Medical insurance is a method for reimbursing the patient for medical expenses. As such, the agreement for insurance payment is between the patient and his insurance company. Insurance companies are under no obligation to send payment to the Audiologist.
In most cases the office will gladly file with your insurance company. Whether your insurance company pays all, only a portion, or nothing on your bill is a matter between you and your insurance company. We cannot influence an insurance company’s policies regarding the extent or amount of payment. You are responsible for any portion of the bill not covered by insurance. In the event of financial hardship, contact our office manager to make specific arrangements for payment.